TERMS OF SERVICE
By accessing or engaging with Cohere Brandworks' website and services in any manner, you acknowledge having read, understood, and agreed to be bound by the following Terms of Service. These terms apply to all users of the site and services, including without limitation users who are browsers, customers, merchants, and/ or contributors of content. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
PAYMENTS & REFUNDS
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Transactions: All payments are securely processed directly through our website. Third-party payment processors are used only when necessary and under secure conditions.
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Full Payment: Services rendered by Cohere Brandworks require payment in full, with certain services necessitating a non-refundable deposit upfront. The balance, if any, must be paid within seven business days upon completion of the project. Failure to comply will result in project cancellation and forfeiture of any work done.
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Refunds: Given the nature of digital design and branding services, Cohere Brandworks maintains a strict no-refund policy once work has commenced. Exceptions to this policy are at the sole discretion of Cohere Brandworks, taking into account the specifics of each case.
COMMUNICATION POLICY
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Primary Communication: Our primary and official method of communication is through email, ensuring a reliable and documented exchange of information. Our response time typically ranges from one to two business days.
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Design Form Submission: Clients are required to complete and submit a detailed design form specific to their requested service within one to three business days to avoid delays. Failure to submit the design form in a timely manner will result in rescheduling the project to a later date. Please inform us promptly if you encounter any difficulties or require more time.
PROOFS, REVISIONS & TURNAROUND TIMEFRAMES
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Design Proofs: Before finalizing any project, design proofs are sent to the client for review. These proofs are not to be used, sold, or reproduced outside the scope of the project review process.
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Revisions: The number of revisions permitted is service-specific. Once the allotted revisions are exceeded, additional charges will apply for further changes. Significant changes or redesign requests will be subject to additional fees.
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Turnaround Times: Project turnaround times vary from 7 to 28 business days, depending on the complexity and nature of the service. We aim to meet all deadlines; however, delays may occur due to unforeseen circumstances, including but not limited to high demand, health emergencies, or technological challenges. Project initiation requires all necessary information from the client; delays in providing this information will affect project commencement and completion times.
PROJECT COMPLETION & INTELLECTUAL PROPERTY
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Final Approval: Clients are responsible for thoroughly reviewing all design drafts and files. Once a project receives client approval, it is considered complete. Requests for revisions post-approval will incur additional fees.
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Use of Completed Work: Cohere Brandworks reserves the right to display any work done for clients in our portfolio and for marketing purposes. Clients have full rights to use the final designs as agreed upon project completion; however, resale or misrepresentation of the artwork is strictly prohibited. All preliminary designs and drafts are the intellectual property of Cohere Brandworks and must not be used, altered, or distributed without prior written consent.
AMENDMENTS TO TERMS OF SERVICE
Cohere Brandworks reserves the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is the client's responsibility to check this page periodically for changes. Your continued use of or access to the website or the Service following the posting of any changes constitutes acceptance of those changes. By engaging with Cohere Brandworks for your design and branding needs, you acknowledge that you have read, understood, and agreed to these Terms and Conditions in full.
Last Updated 02/2024